FAQ

Frequently asked questions

Are your products authentic?

Yes, from reliable suppliers that work directly with the brands. 

How long does delivery take?

See our Shipping Information page for delivery times to your country.

Do you ship to the UAE?

Yes, we ship to the UAE and worldwide.

Can I return an opened product?

For hygiene reasons, opened skincare cannot be returned. See Returns & Refunds for details.

How do I use my discount code?

Enter your code at checkout in the discount code field. The launch code KIREI15 gives 15% off orders over AED 80.

How do I contact you?

Use the Contact page, and we will reply as soon as we can.